Why didn't My Order Come Together In One Package?

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment. 

Do You Ship Internationally?

Yes, we FREE ship to most countries worldwide.

How Long Will My Order Take To Be Delivered?

Please allow 3-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-25 business days for shipping to the US and 20-49 business days for international shipping, depending on your location.

How do I track my package?

Within a week after your order is completed (shipped), you will receive get your track number.

If you do not receive a production number within 7 business days, please contact us at support@hollyhoop.com.

If you have one item, it's very likely that you'll get it right, depending on which warehouse the item is in. Each item will have its own shipping number and presentation number.

To track your order, please follow the link: http://www.17track.net/en and provide you with an advertising number.

Why Can't I Track My Order On The Website

Please note that the tracking information will be displayed after 5-10 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-3 days later.

Help! There's A Problem With My Shipment!

If there are any problems with your package, please contact our support service support@hollyhoop.com . Be sure to include the order number and tracking number, a brief explanation of the problem, as well as case numbers or reference numbers that you started with the carrier.

Why Is My Shipment Status Not Updating?

Your parcel may be delayed for many reasons. General delays may be related, for example, to weather events, customs or delays.

Customs Charges

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

How Can I Pay For My Order?

Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB and Diners Club.

What Currency Is Displayed On The Website?

Our products are listed in US Dollar. 

How Do I Order?

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

Oh No! I Need To Modify My Order!

Unfortunately, please note that we can only make changes to your order if it has not been completed yet. If you want to change something in your order, please contact us by email support@hollyhoop.com within 24 hours after placing the order. If the order has been shipped, we can no longer make changes to your order.

What Is Your Refund Policy?

The STORE has a 30-day refund policy for all orders placed via https://hollyhoop.com //. You can read our refund policy by clicking on the return Policy refund-policy


What If I Received A Damaged Product?

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to support@hollyhoop.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.